1. Introduction

1.1 Peer tutor is fully committed to ensuring the highest possible standard of safeguarding. We make the safety of our tutees and tutors a priority at Peer tutor.

1.2 The Peer tutor Online Platform is designed to provide a safe and secure online learning environment. Peer tutor has a number of safeguarding features and is defined by clear policies and procedures for all users of the Peer tutor service.

2. Legislative policies

2.1 The policies and procedures policies aim to ensure that all persons using Peer tutor services can do so safely within child safeguarding standards and the laws of the United Kingdom. It is important to note that our policies should be read in conjunction of Peer tutor terms and conditions and procedures.

3. Aim of the policy

3.1 The aim of this policy is to safeguard all students and other persons using the PAOP system whilst they are within the application.

3.2 This policy document contains the responsibilities of all persons using Peer tutor, including students, tutors, parents (responsible adults), teachers and university administrators.

3.3 It is important that all persons using or working on behalf of Peer tutor are aware of this policy and have familiarised themselves with the detailed safeguarding procedures.

3.4 This policy should be read and understood before engaging in any activity arranged through Peer tutor and the responsibilities and procedures therein adhered to. Contravention of the policy document could lead to suspension and/or barring from the services (please refer to our terms and conditions).

4. General Information

Registration of Tutors

4.1 The Peer tutor platform has been designed to allow successful students to be verified and deliver tutoring services for answering questions and providing feedback. If tutors are directly verified by Peer tutor they are required to provide an active and current educational email address.

4.2 The tutor’s e-mail address is their user name and all communications to the tutors will go via the email address.

4.3 Peer tutor verifies all tutors who are not verified through schools (6th form), colleges or universities, as part of the selection process and will request photo identification documents (such as a student card, passport or driving licence) and a copy of exam certificates. Peer tutor will only transfer payment to tutors holding a personal bank account in the United Kingdom.

4.4 Peer tutor uses the leading online moderation software (https://www.twohat.com) for all communications between tutors and tutees, providing robust safeguarding systems on the application.

5. Privacy

5.1 The contents of all email communications between tutors, parents, schools and students will go via the application in order to preserve anonymity of the student to the tutor.

5.2 The tutor will not be aware of the email address of the student or parent/responsible adult and will not be able to communicate with them directly. The tutor will not be able to initiate first email contact with parents or students.

5.3 All personal details about the student and parents, including contact address and phone number, will remain private and confidential and will not be available to the tutor.

5.5 All data held by Peer tutor is in accordance with the Data Protection Act 2018 (also see our privacy policy and terms and conditions).

6. Roles and Responsibilities of persons using PeerTutor

6. The Tutor

6.1 The tutor shall:

  1. Ensure that their environment does not display any inappropriate images or documentation capable of being viewed by the student or parent/responsible adult when conducting a session.
  2. Treat students fairly and without prejudice or discrimination; students who have a disability or come from a minority ethnic or cultural group can easily become victims of discrimination and prejudice which may be harmful to the student’s wellbeing.
  3. Always ensure language is appropriate and not offensive or discriminatory.
  4. Ensure any contact with the student is appropriate to their role as a peer tutor and confined to the relevant tutorial session.
  5. Not make any improper suggestions to a student.
  6. Not send unsolicited communications to the student or parent/responsible adult.
  7. Value and take students’ contributions seriously.
  8. Report any dispute with a student or parent/responsible adult to Peer tutor, in accordance with the Safeguarding procedures document.
  9. Report any inappropriate behaviour or illegal activity identified within a tutorial session by the student or third party, in accordance with Peer tutor terms and conditions and our safeguarding procedures.

7. The Student

  1. Students can register with the service but are required to be over the age of 13 to use the service. (Please refer to the T&C for further information)

7.2 The student shall:

  1. Treat the tutor with respect and fairness, and not subject them to abusive behaviour or language.
  2. Not make any improper suggestions to the tutor.
  3. Have no inappropriate communication with the tutor outside the tutorial session.
  4. Report any dispute with a tutor to a parent/responsible adult in accordance with our safeguarding procedures.
  5. Report any inappropriate behaviour or illegal activity by a tutor within a session in accordance with our safeguarding procedures.
  6. Be aware that the sessions are recorded and they are available for review by a student or parent/responsible adult, teacher or university administrator.

8. Director/Management of PeerTutor services

8.1 The director/management of PeerTutor shall:

  1. Conduct a verification process with tutors before they are permitted to join Peer tutor community (if tutors are not verified by schools (6th form, colleges or universities).
  2. Ensure that any dispute between persons using the Peer tutor services is handled efficiently and fairly without discrimination in accordance with the procedures as set out in this document.
  3. Deal with reports of possible illegal activity promptly, ensuring the safety and wellbeing of the student and/or tutor in accordance with the procedures as set out in this document.
  4. If any incident is reported to the police relating to a specific session, make the recording available for the police to use as evidence in any proceedings if appropriate.
  5. If appropriate, employ the services of an independent Child Protection consultant to review a report concerning the welfare of a student ensuring an appropriate course of action is taken.
  6. Regularly review the policy and procedures to ensure they are relevant and adequate to safeguard all persons using the Peer tutor services.

9. Compliance

9.1 All persons using the Peer tutor services have a responsibility to familiarise themselves with the Safeguarding Policy.

9.2 Any tutor reported for a breach of the Safeguarding Policy will be suspended from the site until the incident has been investigated by the appropriate authority. The reporter may be informed of the resolution if appropriate.

9.3 The final decision on action taken for minor breaches of the Safeguarding Policy will be the responsibility of Peer tutor.

9.4 Any person reported for illegal activity whilst using the Peer tutor services will be reported to police and will be barred from the service.

9.5 Any person reported for causing harm to a student or subjecting the student to sexual abuse will be reported to police and barred from the service.

10. Review

10.1 The Safeguarding Policy and procedures will be reviewed by Peer tutor on a regular basis to ensure it is adequate and relevant to safeguarding standards.

*Excluding any unforeseen malfunction of the recording equipment, in which case a recording of a session may not be available.